Max
Dorian
Municipality
Engineering
Management
Commercial
Department
approval
approval
Gets tapes and info
Jupiter
Project start notification
Starts work on on-line
personalization
Moll
Convert data to a format
readable by Engineering with help from Moll
Notification of
personalization
Sends ready archives
Bruce
Tests batch procedures
notifies of completion
runs batch procedures for
normalization
notifies of completion
notifies of completion of
personalization
waits for Bruce to finish
converts archives for
export to Municipality
delivers the converted
archives
performs the on-line
normalization
returns data to
notifies that data is
ready
delivers the data
starts the automatic
filtering procedure
notifies of completion
Frances
passes the data to
performs on-line filtering
notifies of completion of
on-line filtering
gives the acrchives to
unloads data from
conversion program and loads into THE BIT
informs about the loading
of THE BIT
starts data calculation
procedures in THE BIT
presents the results to
notifies of product
completion &
requests invoice to
Municipality
Commercial
Interface
Time
Sequence of Events
Figure -1
A Process Model of a service center
APPENDIX I
